FAQs

Shipping & Tracking

Do you ship to my country?

Arden Main currently ships to addresses inside the United States only. That covers all 50 states, but not U.S. territories, military mail addresses (APO/FPO/DPO), P.O. boxes, or international destinations. We'd love to be able to serve customers everywhere, and if we ever expand outside the U.S. we'll announce it on the site, for now, though, checkout will only accept a valid U.S. shipping address.

If you're inside the U.S. and running into trouble placing your order, send us a note at support@ardenmain.com or reach out through our contact form and we'll help you sort it out.

How can I track my order?

After you place an order with us, we will immediately begin processing. This could take between 1-3 business days. Once processed, you will receive an email notifying you that your package has shipped and providing you with a tracking number.

How long does shipping take?

Once your payment clears, our team prepares each order for dispatch within 1-3 business days. After that, standard transit generally takes another 7-10 business days, which puts most orders at your door within roughly two weeks of checkout.

Because Arden Main works with a network of overseas manufacturing partners and warehouses to keep our catalog broad and our prices competitive, orders often ship from a fulfillment center located outside the United States. Since we only deliver within the U.S., import duties and customs charges do not apply to you as the customer, anything owed on the international leg is handled by us and our fulfillment partners before the parcel enters the country, so nothing extra is collected at your door, please refer to our Shipping Policy .

Returns & Exchanges

If I want to return, what is the return process?

Yes, you can return your products within 30 days of receiving the order. Visit our Refund Policy page for more details on how to initiate a return.

Can I exchange items from my order?

Our exchange process is similar to returns. You have 15 days after delivery to initiate an exchange.

Please email support@ardenmain.com to start the exchange process, and our support team will guide you with next steps.

Ordering & Payment

Which payment methods are accepted?

We accept all major credit cards such as Visa, Mastercard, Discover, Amex, etc.

We also accept PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I cancel or change my order?

Yes, you can cancel and change your order, but please contact us quickly as we strive to process our orders as quickly as time permits. We will do our best to accommodate your request if the order hasn't shipped yet.