At Arden Main, we handle every purchase with a strong emphasis on secure processing and clear communication about what you're paying for. These Billing Terms and Conditions explain exactly how we accept and manage payments whenever an order is placed on our site.
1. Accepted Payment Methods
We support a range of well established payment options to make checkout as smooth as possible. For card payments, we accept Visa, Mastercard, American Express, and Discover on both credit and debit cards. Digital wallet options include PayPal, Apple Pay, Google Pay, and Shop Pay. For larger, bulk, or wholesale purchases, we can also arrange payment by bank transfer on request, reach out to our team by email if that's something you need and we'll walk you through the process.
2. Payment Processing
Every order needs to be paid for in full at the moment of checkout, so charges are captured at the same time your order is submitted. Nothing is queued for fulfillment or handed off to our warehouse until we've confirmed that the payment has cleared successfully. If your card is declined or the transaction fails for another reason, the order simply won't be created, and you'll receive an automated email letting you know that no charge has gone through.
3. Pricing and Currency
Because Arden Main only ships within the United States, all listed prices are displayed and billed in U.S. dollars (USD). The amounts you see on any product page, in your cart, or at checkout are the amounts you'll be charged, though we do reserve the right to update pricing without formal advance notice as costs on our end shift. Please note that once an order is complete, promotional codes or discounts introduced later cannot be applied retroactively to that earlier purchase.
4. Secure Payment Processing
Protecting your financial information is a priority we take seriously. All transactions on our site run through payment gateways that are PCI DSS compliant and rely on SSL encryption end-to-end to safeguard your card details in transit. Arden Main itself never sees, stores, or has direct access to your full card number or authentication data on any of our servers that information stays with the certified processors handling the payment.
5. Refunds and Chargebacks
Any refunds owed under a return, cancellation, or product issue are governed by the terms set out in our Refund Policy. When a refund is approved, it goes back to the exact payment method used for the original order. If you run into any billing problem, a duplicate charge, an amount that looks wrong, or a charge you don't recognize, please reach out to us at support@ardenmain.com first, before filing a dispute with your bank. In almost every case we can sort the issue out directly and much faster than a chargeback process can. Chargebacks filed without a legitimate basis, or that appear to involve fraudulent intent, will be contested with the card network and investigated to the fullest extent our processor allows.
6. Fraud Prevention
To keep our customers and our business protected from payment fraud, Arden Main reserves the right to review, place holds on, or cancel outright any order that shows signs of unauthorized card use, identity theft, or other suspicious activity. For higher-value orders, or for orders that trigger any of our internal risk flags, we may reach out and ask you for additional identity verification before we release the shipment. That's not something we do frequently, but when we do, prompt cooperation helps us confirm the order is legitimate and get your items on their way.
7. Contact Information
Store name: Arden Main
Company name: Ten Thirteen LLC
Business Address: 1013 Red Wolf Drive, Imperial, MO 63052, United States
Phone: (314) 696-0577
Email: support@ardenmain.com
Monday to Friday | 09:00 – 16:00 (CST)